Data Protection

5top Privacy Policy

Your personal information is our most important asset. Find out exactly how we collect, use, and protect your data.

Last Updated: January 2026
01

What Information We Collect

We collect various types of information when you create an account and use the 5top platform. All data collection is fully transparent and limited to specific purposes.

Personal Identity Information:

  • Full name, date of birth, and gender
  • Email Address & Mobile Number
  • Current address and country
  • National ID or passport number (for KYC verification)

Financial Information:

  • Payment method details (Mobile Banking, Nagad, bank account)
  • Transaction history and amounts
  • Withdrawal & Deposit Records

Technical Information:

  • IP Address & Device Type
  • Browser and operating system information
  • Login time, session duration, and activity logs
  • Gaming Behavior & Preference Patterns
We only collect information that is necessary to provide our services, ensure security, and meet legal obligations. No excessive or irrelevant data is collected.
02

How Information Is Collected

5top collects your information through several methods. You are informed about each of them in advance:

  • Registration Form: Information you provide directly when creating your account.
  • KYC Verification: Documents submitted to verify your identity.
  • Transaction Processing: Financial information recorded automatically at the time of payment.
  • Cookies & Trackers: Technical information collected automatically while browsing the website.
  • Customer Support Contact: Information shared during live chat or email conversations.
  • Third-Party Verification: Information received from payment providers or identity verification services.
Please Note: 5top will never ask for your password or full card number by phone, email, or message. If you ever receive such a request, contact our support team immediately.
03

How Your Information Is Used

Data we collect is used strictly for defined, legitimate purposes. 5top never uses your information for unrelated activities.

Purpose Data Used Legal Basis
Account Management Name, email, password Contractual Requirements
Identity Verification NID, Passport, Photo Legal Obligation
Payment Processing Financial Information, Transaction History Contractual Requirements
Fraud Prevention IP, Device, Logs Legitimate Interest
Promotional Communications Email, Mobile Consent
Responsible Gaming Gaming Behavior, Time Legitimate Interest

Based on your preferences and gaming history, 5top may show you relevant promotions and offers. You can opt out of these personalized recommendations at any time.

04

Who Your Information Is Shared With

5top never sells your personal information. However, in certain specific circumstances, limited data may be shared with selected third parties:

  • Payment Provider: Only the information necessary to process transactions with Mobile Banking, Nagad, Rocket, or your bank.
  • Identity Verification Services: With trusted verification agencies to complete the KYC process.
  • Game Provider: Limited information required for gameplay, shared with the relevant game software provider.
  • Law Enforcement: With relevant authorities in the event of a court order or legal obligation.
  • Auditing Body: To meet licensing and audit requirements set by regulatory authorities.
All third-party partners operate under our strict data protection agreements. They may only use the information provided for the specified purpose and are prohibited from using it for anything else.
05

Cookies & Tracking Technology

5top uses cookies and similar technologies on its website to enhance and personalize your browsing experience.

  • Essential Cookies: Essential for maintaining login sessions and running core platform functions.
  • Functional Cookies: Remembers language preferences, theme settings, and personal customizations.
  • Analytics Cookies: To understand which pages are visited most and where users spend the most time.
  • Security Cookies: Helps detect fraud and protect your account.

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

06

Data Storage & Security

5top uses industry-leading technology and practices to keep your information secure. Our security framework is outlined below:

  • Encryption: All data is protected with 256-bit AES encryption and TLS 1.3 protocol.
  • Access Control: Only authorized personnel can access specific data — and only to the extent required for their role.
  • Regular Audits: Our systems are regularly audited by independent security experts.
  • Data Backup: Regular backups are maintained to prevent accidental data loss.
  • Retention Period: Even after account closure, data may be retained for up to 5 years as required by legal obligations.
Your Responsibilities: Use a strong password and never share your login credentials with anyone. If you log in on an unfamiliar device, always log out when you're done.
07

Your Rights

Under the 5top Privacy Policy, you have the following rights. Contact our support team to exercise any of them:

Right to Access

You can request to see what information 5top holds about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Deletion

You can request deletion of your data under certain circumstances.

Right to Restrict Processing

You can object to the use of your data for specific purposes.

Right to Portability

You can request an export of your data in a standard format.

Right to Opt Out

You can opt out of marketing communications at any time.

08

Children's Privacy

5top is strictly a platform for users aged 18 and above. We do not knowingly collect or process data from minors.

  • Age is verified at registration, and anyone under 18 is prevented from creating an account.
  • If we become aware that data from a minor has been collected inadvertently, it will be deleted immediately.
  • If parents or guardians have any concerns, contact our support team and we will take prompt action.
As part of its responsible gaming commitment, 5top is dedicated to protecting minors. To learn more, visit our Responsible Play Page View.
09

Policy Changes

5top may update this Privacy Policy from time to time. When changes are made, the following steps will be taken:

  • The date of changes will be updated at the top of the page.
  • For significant changes, a notification will be sent to your registered email address.
  • Continued use of the platform after changes are made constitutes acceptance of the updated policy.
  • Archives of previous versions are available upon request.
10

Contact Us

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our data protection team:

  • Email: [email protected]
  • Live Chat: Click the chat icon at the bottom right of the platform
  • Support Hours: 24 hours a day, 7 days a week

We typically respond to your request within 48 hours.

Why We're Different

Your For Data Protection 5top's Measures

We aim to earn your trust by ensuring strong security measures at every level.

End-to-End Encryption

Every data transfer between your browser and our servers is fully protected with 256-bit SSL/TLS encryption. No one can intercept it in transit.

Strict KYC Verification

Every account goes through identity verification before activation, preventing accounts from being opened in someone else's name and keeping your account secure.

No Sale of Data

5top never sells or rents your personal information to third parties under any circumstances. This is a core part of our policy.

Regular Security Audits

Independent security experts regularly audit our systems. Any vulnerabilities discovered are addressed immediately.

Your Data, Your Control

You decide which marketing emails you receive, which cookies stay active, and when to delete your account.

Fast Request Processing

5top responds to requests to view, correct, or delete data within 48 hours — no unnecessary delays.

On a Secure Platform Get Started Now

Your data is fully protected at 5top. Register today and enjoy a safe, transparent gaming experience.

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